Customer Service Executive

Job Description:

• Good understanding of company’s products and customers’ needs to manage walk-in and email enquiries independently
• Enhance excellent customer experience by equipping them with timely and accurate information/ recommendation on training programmes which meet their needs
• Offer assistance to customers in course registration
• Perform front-end sales and handle payment collection
• Handle customers' complaints and issues
• Assist with ad-hoc projects and basic analysis when required
• Any administrative or other duties as assigned

Job Requirements:

• Minimum GCE “O” Level
• Preferably with 2-4 years working experience in customer service or manning front-line counter
• Customer service oriented
• A good team player with good interpersonal and communication skills
• Pleasant personality, strong initiative, responsible & positive
• Proficient in Microsoft Office (e.g. Word and Excel) and comfortable working with systems
• Preferably effectively bilingual in English and Mandarin in order to liaise with our mandarin speaking customers
• Able to multi-task & take stress in a fast paced environment
• Willing to work shifts/weekend and be rotated to serve multiple office locations (Central/West)

Interested applicants, please send your CV to [email protected]
Only shortlisted candidates will be notified.